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  of Public Health
  Columbia University
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NOTE: as of April 17, 2007, the Free to Grow program has closed.
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Case Management
Once the needs of an individual or family have been assessed (see Family Assessment), a case manager may be assigned to help coordinate, monitor, evaluate and advocate for services to address those needs. Case managers are not service providers. An effective case manager works with many different agencies to arrange and monitor delivery of appropriate services and support. The level of case manager involvement depends on the degree and immediacy of the needs of the particular individual or family. Intensive case management should be provided to those families whose assessments indicate immediate need and/or high risk for substance abuse and/or domestic violence.

Effective case management involves systematic implementation of the following tools:

Assessment: A thorough assessment of strengths and needs by the case manager and family members, working in partnership, will help to identify existing strengths on which the family can build and needs that should be addressed. The quality of the assessment hinges on the case manager's skill, the quality and comprehensiveness of the assessment tool, and the relationships the case manager has been able to establish with the individual or the family. Goal setting and plan development: A good assessment allows the case manager to assist the family in setting goals and developing a detailed plan of the supports and services needed to achieve those goals. Goal setting and plan development proceed mutually as a partnership between the family and the case manager. Identification and linking to services: This is the central task of case management. The case manager assists the family in linking with different providers of support and services identified in the plan. Monitoring: Coordinating services so the family gets what it needs, and only what it needs. This function includes helping the family to assess the appropriateness and helpfulness of services and supports, and to revise or replace a plan that may no longer be effective. Disengagement: When the goals are achieved, the case manager assists the family in disengaging from formal supports and services, while assisting them in building an ongoing plan for maintaining progress made. Click below for additional resources and strategies.

Other Helpful Info

Family Practice Core Competency Tools Introduction

Family Core Compentency Tools - Tab 1

Family Practice Core Competency Tools - Tab 2

Family Practice Core Competency Tools - Tab 3

Family Practice Core Competency Tools - Tab 4

Family Practice Core Competency Tools Tab 5

Co-location, common intake, and single point of entry: Are they the best answers to service fragmentation?

Case management: Integrating individual and community practice, 2nd edition

Case management in service integration: An annotated bibliography
National Center for Children in Poverty

Case management in service integration: A concept paper
National Center for Children in Poverty

Case Management Strategies

Family Support
  Family Partnership and Case Management Approach


copyright 2008 Free To Grow
Free To Grow is a national program supported by the Robert Wood Johnson Foundation and the Doris Duke Charitable Foundation with direction and technical assistance provided by the Mailman School of Public Health of Columbia University.